Return policy

 

At Ranivora, we want you to shop with confidence. This Return Policy explains when returns are accepted and how the return process works.

Return Eligibility

We accept return requests within 14 days of the delivery date. To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, unworn, unwashed, and in its original condition
  • All original tags, labels, and packaging must be intact
  • The item must not show signs of damage, alteration, or wear

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items (if clearly marked)
  • Items damaged due to misuse, improper care, or normal wear and tear
  • Returns requested after the return window has expired

How to Request a Return

To initiate a return, please contact our customer support team at pavc8636@outlook.com within the return period. Please include your order number and the reason for the return.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping method, as Ranivora is not responsible for lost or undelivered return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method
  • Refund processing may take 5–10 business days, depending on your payment provider
  • Original shipping fees are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue. We will review the case and arrange a replacement or refund as appropriate.

Policy Updates

Ranivora reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact Information

If you have any questions regarding this Return Policy, please contact us:

Company Name: A&T E-COMMERCE LIMITED
Email: pavc8636@outlook.com
Phone: 02088934720
Address: FLAT 7 Burren Court, London, N18 2GE, United Kingdom
Website: https://ranivora.shop/

By placing an order on our website, you acknowledge that you have read and agree to this Return Policy.